You can reopen a result so that the person can retake or complete the assessment if they have experienced problems, such as power outages or problems with their internet connection.
To reopen a result, follow these steps:
Go to the list of assessment results or the People Assessed screen
Choose the outcome whose assessment you want to reopen.
Click on the side menu and select the "Reopen" option.
On the next screen, you will have the following options:
Keep Previous Answers: If this option is enabled, the answers from the previous attempt are retained, allowing the candidate to pick up where they left off.
Additional Time: Specify the additional time allowed to complete the assessment.
Motive: Detail the reason for reopening the review (this information is optional).
Once you've set up these options, click "Invite." The candidate will receive a new invitation to continue the evaluation.