Some companies ask you to confirm your identity before you start the assessment. When that happens, a step called Identity verification shows up on the preparation screen, before the questions.
What you will need
A photo ID (RG, CNH or passport). It can be a sharp photo of the physical document or the official PDF downloaded from the digital CNH or RG app.
A working camera on the device you will take the assessment on, for the selfie.
A well-lit spot.
How it works
Enter your CPF and click Start verification.
The capture opens in a window on the page itself, run by a specialist partner. You send your document and then take a selfie, following the instructions on screen.
How long it takes
Most of the time the answer comes back in less than a minute, in the same window. Once your identity is confirmed, just close the window and go on to the assessment.
Sometimes the check goes to a manual review, which can take a few hours. You can close the page: when the result is ready, you get an email. If you open the same link before that, the step shows that the review is still in progress.
If the verification is not approved
Some companies do not require approval. In that case, you see a notice and go on to the assessment as usual.
When the company requires approval, the window closes and the step shows what happened. If the problem is something you can fix, the step tells you the reason and offers a Try again button. Those reasons are:
The image of the document could not be read: blurry, crooked, with glare or partly covered.
The document is expired.
The CPF entered is not the one on the document.
Before trying again, check that the CPF you typed is the one on the document, then send a sharp photo with no glare and nothing covering it, or the official PDF from the digital CNH or RG app. There are up to 2 tries in total.
If there is no try left, you see this message:
Talk to the company running the assessment, which can release your access, or use the Contact support button.
I do not have a CPF
Tick I do not have a CPF on the step. The check runs against the CPF database, so without one there is nothing to confirm. If the company requires approval, the assessment does not go on without the verification: talk to the company running it to agree on how to continue. If it does not, you go on to the assessment.
Frequently asked questions
Does the company keep my photo?
No. The capture is handled by the specialist partner, and the company that opened the assessment receives the result of the check, not your photos.
Does the assessment clock run while I do this?
No. The timer only starts when you start the test.
I started and closed the page. What now?
Open the same invitation link. The step picks up where it left off. If the capture window has closed, you can start again.
I got an email asking me to send my document again. What should I do?
This happens when the manual review could not confirm your identity for a reason you can fix. Open the link in the email and follow the guidance on the step.
What if the verification does not open?
If the partner is down, the step says the check could not be done and you go on to the assessment. The company's report records what happened.